Privacy Policy

1. Information We Collect

We may collect the following categories of information:

a. Information You Provide

• Name, username, or display name
• Email address
• Phone number(s), including numbers added for family members or connected users
• Account credentials and authentication information
• Messages, call content, transcripts, or other communications sent through the Service
• Payment-related information (processed by third-party payment providers)

b. Automatically Collected Information

• IP address
• Device type, operating system, browser type
• Usage data, timestamps, logs, and diagnostic data
• Approximate location derived from IP address

c. Communications Data

If you send or receive SMS messages, voice calls, or AI-assisted communications through the Service, we may process:

• Message content
• Call metadata (time, duration, participants)
• Call recordings or transcripts (if enabled)

We may temporarily process message content or call audio to provide the Service, but we do not retain message content or call recordings beyond what is reasonably necessary for delivery, billing, security, or user-enabled features.

2. How We Use Information

We use personal information to:

• Provide, operate, and maintain the Service
• Authenticate users and manage accounts
• Process communications, including SMS, voice calls, and AI-generated responses
• Improve, optimize, and develop the Service
• Monitor usage, prevent fraud, abuse, or security incidents
• Provide customer support
• Comply with legal obligations and enforce our terms

We do not use personal data for purposes incompatible with those listed above.

3. AI and Automated Processing

The Service uses automated systems and artificial intelligence to process communications and generate responses.

By using the Service, you acknowledge and agree that:

• Messages, calls, and related content may be analyzed and processed by automated systems
• AI-generated outputs may be inaccurate, incomplete, or inappropriate
• We do not guarantee the accuracy or reliability of AI-generated content

You are responsible for how you use AI-generated responses.

4. Sharing of Information

We do not sell personal data.

We may share information with third parties only as necessary to operate the Service, including:

Service Providers

• Supabase (database hosting, authentication, and storage)
• Twilio (SMS and voice communications)
• Stripe or other payment processors (billing and payments)
• OpenAI or similar AI providers (automated processing)
• Hosting and infrastructure providers (e.g., cloud hosting, analytics)

These providers process data only on our behalf and in accordance with their own privacy policies.

Legal Requirements

We may disclose information if required to do so by law, legal process, or governmental request, or to protect the rights, safety, or security of our users or others.

5. Data Retention

We retain personal information only for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements.

Some data may be retained even after account deletion where required by law, security, or operational needs.

6. Your Rights and Choices

Depending on your location, you may have rights to:

• Access personal data we hold about you
• Request correction or deletion of your data
• Object to or restrict certain processing
• Opt out of certain communications

We may require verification of your identity before fulfilling certain requests to protect user privacy and security.

California residents may have additional rights under the California Consumer Privacy Act (CCPA), including the right to request disclosure or deletion of personal information.

To exercise your rights, contact us at textly.space@gmail.com.

7. Cookies and Analytics

We may use cookies and similar technologies (such as local storage and device identifiers) to operate the Service, remember preferences, and understand usage. We may also use analytics tools to help us improve the Service. You can control cookies through your browser settings, but disabling cookies may affect certain features.

8. Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction.

9. Text Messaging and Calls

If you use SMS or calling features, you authorize us and our service providers to process communications and related metadata to provide the Service. You are responsible for ensuring you have permission to add or message any phone numbers you connect to your account. Message and data rates may apply depending on your carrier and plan.

10. Sensitive Information

Please do not send sensitive personal information through the Service, such as government identifiers, financial account numbers, passwords, or health information. You are responsible for the information you choose to share.

11. Security

We implement reasonable administrative, technical, and organizational measures to protect personal information. However, no system is completely secure, and we cannot guarantee absolute security.

12. Children’s Privacy

The Service is not intended for children under 13.

We do not knowingly collect personal information from children without parental consent.

If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete such information.

13. International Users

Your information may be processed and stored in the United States or other jurisdictions where our service providers operate.

By using the Service, you consent to this transfer.

Textly is operated from the United States.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Changes become effective when posted. Continued use of the Service constitutes acceptance of the updated policy.

15. Contact Us

If you have questions about this Privacy Policy, contact us at: Textly Email: textly.space@gmail.com